Overview

This “flagship” mobile app brings the members of CareSource for the first time, the ability to manage their CareSource health plan on the go! Members have access to features such as digital insurance ID cards, multi-member account access, ability to find a nearby doctor, hospital, clinic, urgent care or pharmacy. The member can also check their claims, copays, deductibles and balances. They can make a payment, review their benefits, call a 24/7/365 nurse and explore health rewards opportunities.

My role included collaborative creative direction, UX and UI design.

iOS

CareSource-Enterprise-iOS-Overview
CareSource-Enterprise-iOS-Spread
Featured-CareSource-Enterprise-iOS-Native

Android

CareSource-Enterprise-Android-Overview
CareSource-Enterprise-Android-Spread
Featured-CareSource-Enterprise-Android-Native

Process

A view into my process

Initial notes and sketches
CareSource-Enterprise-UX-Process-Book1
Initial notes and sketches
Further notes
CareSource-Enterprise-UX-Process-Book2
Further notes
Teaming with developers to understand personas & database flow
CareSource-Enterprise-UX-Process-Wall2
Teaming with developers to understand personas & database flow
Making sense of the dashboard and member plan profile
CareSource-Enterprise-UX-Process-Wall4
Making sense of the dashboard and member plan profile
Stringing it all together with some lo-fi mockups
CareSource-Enterprise-UX-Process-Wall1
Stringing it all together with some lo-fi mockups
Getting up close and personal with some lo-fi mockups
CareSource-Enterprise-UX-Process-Wall3
Getting up close and personal with some lo-fi mockups
In-person or Amazon mTurk online user testing and feedback sessions
CareSource-Enterprise-UX-Process-UserTesting
In-person or Amazon mTurk online user testing and feedback sessions
Integrating a custom CMS feature and spec’ing the WYSIWYG editor’s stylesheet
CareSource-Enterprise-UX-Process-WP
Integrating a custom CMS feature and spec’ing the WYSIWYG editor’s stylesheet

JonnyB

Designer at an HMO Company. Mobile, Web.